Health and Safety Complaints – 2017

Overview of complaints raised with the Accord Safety and Health Complaints Mechanism

Factory Name Date Filed Status Filed by Description Status/Outcome
Amtranet Limited 31 August 2017 Non OSH Individual Worker(s) Complainant alleged the following:
1. Compared to other nearby factories, Amtranet Limited is providing fewer Eid holidays. The Complainant stated that they are getting five (5) leave days whereas other factories are getting eight (8) leave days during Eid-Al-Adha;
2. Complainant further alleged that workers do not receive adequate payment during their leave.
Non-OSH complaint. Not processed by Accord. The Complaint was forwarded to signatories and labour partners.
Fun Factory Ltd 26 August 2017 Not processed Federation The complainant alleged the following: 1. Three workers from the factory did not receive their maternity entitlement; 2. If a worker is absent for one time, they are forced to resign from the factory; 3. The factory does not pay resignation entitlements; and 4. If a worker leaves their post “for a minute” then he/she does not receive the salary for that day. Not processed. Factory is not a listed supplier of Accord. As the factory is an Alliance listed supplier, the Complainant was provided with the contact numbers for the Alliance as per Complainant’s request.
ARTISTIC DESIGN LTD 28 August 2017 Non OSH Individual Worker(s) The Complainant alleged that 41 workers had their employment terminated for no legitimate reason. The Complainant further alleged that management stated that the terminated workers will not be paid the Eid bonus. Non-OSH complaint. Not processed by Accord. The Complaint was forwarded to signatories and labour partners.
Tusuka Denim Ltd & Tusuka Washing Ltd. 27 August 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlement. Non-OSH complaint. Not processed by Accord. The Complaint was forwarded to signatories and labour partners.
Kuliarchar Sweater Industries Ltd 24 August 2017 Not processed Individual Worker(s) Complainant alleged that due to factory closure for not being able to complete remediation, workers are facing retrenchment. Not processed as a Complaint, but processed under the Accord protocol for factory closures.
Denitex Ltd 21 August 2017 Non OSH Individual Worker(s) Complainant alleged that Factory Management refuse to accommodate in the factory day care centre for her baby and stated that if she cannot leave her baby at home then she can leave the factory. Following the verbal exchange, the Complainant left the factory. Non-OSH complaint. Not processed by Accord. The Complaint was forwarded to signatories and labour partners.
ARTISTIC DESIGN LTD 21 August 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment for at least 32 workers. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
FARIHA KNIT TEX LTD. 19 August 2017 Resolved Individual Worker(s) Complainant alleged forced and excessive overtime. Following an investigation by the Accord it was clear that overtime at the factory is not “forced” . However, an examination of the O/T sheets showed that the overtime could be considered “excessive”, in that it was over and above the norm and could reasonably impact the safety and health of those workers who were working such long hours.

Factory Management has assured that this situation will not reoccur in the near term as there is less pressure after Eid.

The Accord will monitor developments but, absence any repeat occurrence, considers the matter closed.

Niagara Textiles Ltd 17 August 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment due to altercation with his/her suppervisor. Non-OSH complaint. Not processed by Accord. The Complaint was forwarded to signatories and labour partners.
Crossline Factory (Pvt) Ltd. 09 August 2017 Non OSH Individual Worker(s) Complainant alleged that a disagreement with his/her supervisor resulted in unfair termination of employment. Following an Accord investigation, which included numerous conversations with the Complainant and Factory Management, and a review of the extensive documentation supplied by Factory Management, the Accord finds that the cessation of complainant’s employment, whether by resignation or termination, was not related to Safety and Health. The Complaint was forwarded to signatories and labour partners.
N.A.Z Bangladesh Ltd. 09 August 2017 Withdrawn Individual Worker(s) The Complainant alleged termination of employment due to internal politics. Non-OSH but Complaint withdrawn by Complainant.
Fullway Garments Ltd. 05 August 2017 Not processed Individual Worker(s) Complainant alleged there is no emergency exit staircase at the factory. Non-Accord factory. Allegations forwarded to the Inspector General, Bangladesh Department of Inspection for Factories and Establishments, Ministry of Labour and Employment.
Azim Mannan Garments Ltd. 01 August 2017 Resolved Accord Trainer Complainant alleged that the factory had non-compliant gates with locking features at certain exits. During the course of the subsequent unannounced Accord inspection on 10 August 2017, there were no gates with locking features found at the factory.
Adury Apparels Ltd. 26 July 2017 Non OSH Individual Worker(s) Complainant alleged termination of employment based on false allegations. Non-OSH complaint. Not processed by Accord. The complaint was forwarded to signatories and labour partners.
Advanced Composite Textile Limited 25 July 2017 Non OSH Individual Worker(s) The complainant alleged unpaid entitlement following resignation from his/her position at the factory. Non-OSH complaint. Not processed by Accord. The complaint was forwarded to signatories and labour partners.
Unique Designers 23 July 2017 Resolved Individual Worker(s) Complainant alleged forced termination of engagement with the factory’s Safety Committee. Having been informed of the Complaint, Factory Management claimed that the Complainant was terminated for reasons other than working with the Safety Committee. Following an investigation, the Accord determined that the Complainant was terminated as a result of his/her work with the Safety Committee. Consequently, the Accord required that the Complainant be reinstated and Factory Management did so on 29 July, 2017. The Accord checked with the Complainant on 30 July 2017 and he/she confirmed being reinstated. On 12 September 2017, the Accord distributed a pamphlet to the workers informing them about the complaint and the steps that were taken to fix the problem.
Miles Fabrics Ltd. 16 July 2017 Not processed Federation Complainant alleged discrimination and persecution by Factory Management. Accord did not process this Complaint as the allegations concerned a factory which is not an Accord listed factory.
Factory name withheld due to anonymity concerns cited by Complainant 18 July 2017 Resolved without Accord intervention Individual Worker(s) Complainant alleged unfair termination of employment, with no prior notice. The Complainant was advised that the Complaint was non-OSH. Before informing the Factory Management, Accord Signatory Brands and Labour Colleagues about the Complaint, the Complainant informed the Accord that he/she had been reinstated to the former position.
Bengal Jeans Ltd 16 July 2017 Not processed Individual Worker(s) Complainant alleged that the factory closed without warning and that entitlements were not paid. Not processed. Factory is no longer a listed supplier of Accord, having closed in January 2016.
Factory name withheld due to anonymity concerns cited by Complainant 15 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment. Non-OSH complaint. Not processed by Accord.
Visual Knitwares Ltd. 12 July 2017 Non OSH Individual Worker(s) The Complainant alleged that a canteen was running inside the factory approximatively two years ago, and asked whether the canteen can be reinstated. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
THE WELL TEX LTD 12 July 2017 Non OSH Individual Worker(s) Complainant alleged that the Factory Management did not pay his/her entitlement following resignation. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Factory name withheld due to anonymity concerns cited by Complainant 12 July 2017 Non OSH Others The Complainant alleged unfair termination of employment and no termination benefits being paid. Non-OSH complaint. Not processed by Accord.
Factory name withheld due to anonymity concerns cited by Complainant 12 July 2017 Non OSH Others The Complainant alleged unfair termination of employment, due to inability to bridge a ‘communication gap’ with the other members of his/her team. Non-OSH complaint. Not processed by Accord.
Four Brothers Fashion 11 July 2017 Resolved Individual Worker(s) Complainant alleged forced termination of employment due to advanced pregnancy. During the investigation, Factory Management contended that the Complainant was not terminated but in fact was granted maternity leave, but that due to an administrative impediment it had yet to be paid.
The Accord required that Factory Management make the necessary arrangements to pay the Complainant and confirm directly with her that she was on maternity leave, and those requirements were complied with by Factory Management within hours.
The Accord remained in contact with the Complainant and verified on 15 July 2017 that she had been paid the monies owed and that Factory Management confirmed that she was on maternity leave.
TM FASHIONS LTD 11 July 2017 Resolved Accord Trainer An Accord Trainer conducting a Training Session at the factory alleged that there were non-compliant gates with locking features at the factory, and provided pictorial evidence to substantiate the Claim. Based upon the pictorial evidence and the account of the Accord Trainer, the factory was escalated to Stage 1 of the Accord escalation protocol.
Factory Management responded swiftly explaining that the lockable gates were a temporary measure for added security during the Eid closure and not meant to be used whilst workers inhabited the factory.
Moreover, the gates were already removed and Factory Management provided pictorial evidence in this regard.
The factory will remain at Stage 1 escalation pending confirmation that the gates were removed at the next scheduled Accord Follow Up Inspection at the factory.
Orion Knit Textiles Ltd. Unit – 2 11 July 2017 Not processed Individual Worker(s) Complainant alleged unfair termination of employment. Not processed. Factory is not a listed supplier of Accord. Complainant supplied with contact numbers for DIFE and Ministry of Labour and Employment via SMS as per complainant’s request.
Orion Knit Textiles Ltd. Unit – 2 11 July 2017 Not processed Individual Worker(s) Complainant alleged unfair termination of employment. Not processed. Factory is not a listed supplier of Accord. Complainant supplied with contact numbers for DIFE and Ministry of Labour and Employment via SMS as per complainant’s request.
GREEN LIFE KNIT COMPOSITE LTD. 11 July 2017 Resolved Individual Worker(s) Complainant alleged that the licence of a factory boiler has been expired, that the boiler was running for 24 hours without a break and that workers had approached Factory Management expressing their fear that a boiler incident may occur. The Accord referred the Complaint to the Office of the Chief Inspector of Boilers in Bangladesh, the Department of Inspections for Factories and Establishments and the Ministry of Labour and Employment.
The inspection by the Office of the Chief Inspector of Boilers held that the boiler license had expired, that there was no evidence that those persons operating the boiler were qualified to do so and that Factory Management failed to provide the necessary documents related to the maintenance of the boiler.
The factory was required to immediately cease use of the boiler pending renewal certifcation and fulfilment of all other conditions as per the requirements of the Chief Inspector of Boilers.
By 15th July, Factory Management had completed the necessary steps and a boiler certificate was issued.
On 24th July, the Accord distributed a pamphlet advising all workers at the factory of the outcome of the Complaint.
Seasons Dresses Ltd. 10 July 2017 Withdrawn Individual Worker(s) Complainant alleged that he/she wanted to resign from the factory but that Factory Management initially refused to grant permission to resign, and when they eventually did the Complainant claimed that the severance payment received was less thanwas due. The Complainant later decided to withdraw the Complaint, giving no reason for doing so.
YUSUF APPAREL ( Changed as FASHION WATCH LTD) 10 July 2017 Not processed Individual Worker(s) Complainant alleged workplace violence. Despite several attempts, Accord could contact neither the Complaint nor alleged victim. Not processed by Accord.
However, in unrelated cases concerning workplace violence at the same factory, the Accord visited the factory, stopped production and went from floor to floor reading out the Accord statement against workplace violence at Yusuf Apparels. The Accord further required that the Accord statement against workplace violence was posted on every noticeboard in the factory for workers to read.
Medlar Apparels Ltd 08 July 2017 Resolved Individual Worker(s) Complainant alleged that at the moment of contact, a fire was occuring at the factory. The Accord conducted a post-fire inspection and produced a report requiring the following remediation:
1. All electrical cables in areas affected by fire and heat must be checked for damage by qualified electrical technicians to be contracted by Medlar Apparels Ltd. owners with any damaged electrical cables and elements replaced with to-standard, listed materials by 20 July 2017.
2. Defined areas of the in-process storage and dedicated storage areas must be immediately fire-separated with fire rated construction.
3. Fire doors of exit stairs which were damaged in the fire must be immediately replaced.
4. Exit signs and emergency lights in affected areas must be immediately replaced.
5. Design and installation of water based fire protection system must be completed by 30 September 2017.
6. All fire alarm & detection system cabling and other elements damaged in the fire must be replaced with to-standard, listed materials by 31 July 2017.
7. All loads on the ground, 1st and 2nd floors must be immediately evacuated.
8. Adequate propping, as determined by a qualified structural engineer, must be immediately installed in the areas identified in the Accord report on the ground and 1st floor. The propping plan must be provided to and accepted by the Accord Cheif Safety Inspector and Lead Structural Engineer. The factory is required to submit the propping design and drawing by 16 July, 2017.
9. Concrete core tests, rebar tests and carbonation tests of all the affected structural members of first and second-floor must be immediately performed and the results provided to the Accord.
10. A Detailed Engineering Assessment (DEA) of the entire building, including the affected prestressed flat slab at first and second floors, must be carried out immediately.
11. An acceptable quality DEA report must be submitted to Accord for review by 30 July 2017. All remediation work, in accordance with theaccepted DEA must be completed immediately.
On 31 July 2017 the Accord distributed a pamphlet to all workers at the factory sharing the remediation required by the Accord for the factory to be deemed safe for occupation.
Factory name withheld due to anonymity concerns cited by Complainant 08 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment. Non-OSH complaint. Not processed by Accord.
Orion Knit Textiles Ltd. 08 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Orion Knit Textiles Ltd. 05 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Orion Knit Textiles Ltd. 05 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Snowtex Outer Wear Ltd 05 July 2017 Resolved Individual Worker(s) The Complainant alleged that he was unfairly terminated from his employment due to the fact that it took him too long to get from the roof (which is where he was stationed) during a fire drill to the assembly point. The Complainant stated that he was delayed as he had to check that the factory’s six stairwells were clear before proceeding to evacuate himself. Factory Management stated that the Complainant, a security guard, had in fact resigned before the internal investigation into the matter had concluded.
Upon investigation the Accord discovered that the Complainant had understood for various reasons that he was compelled to resign as a result of the incident.
The Accord visited the factory during the course of the investigation, taking a tour of the facilities and evaluating from where the Complainant had to evacuate in conjunction with the location of the assembly points.
The Accord, in requiring that the Complainant be reinstated to his post, also mandated that he is to undergo a Refresher Training on fire safety, with specific emphasis on evacuation procedure. Equally, the Accord required that all staff stationed in single duty posts undergo similar training so that they are adequately prepared in the event that there is an evacuation. Factory Management were fully cooperative throughout this investigation and in implementing Accord requirements.
The Accord did acknowledge that Factory Management hold monthly fire drills and take the issue of fire safety very seriously, which is to be encouraged.
YUSUF APPAREL ( Changed as FASHION WATCH LTD) 04 July 2017 Withdrawn Federation Complainant alleged workplace violence by floor supervisor. Complainant withdrew the complaint, informing the Accord that the worker(s) on whose behalf the complaint was raised, received financial compensation from Factoy Management for their damaged belongings.
Orion Knit Textiles Ltd. Unit-2 03 July 2017 Not processed Individual Worker(s) Complainant alleged unfair termination of employment for 200 workers from the factory without receiving their entitlements. Not processed. Factory is not a listed supplier of Accord. Complainant supplied with contact numbers for DIFE and Ministry of Labour and Employment via SMS as per complainant’s request.
Orion Knit Textiles Ltd. 03 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Orion Knit Textiles Ltd. 03 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Orion Knit Textiles Ltd. 03 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Orion Knit Textiles Ltd. 03 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Orion Knit Textiles Ltd. 03 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Orion Knit Textiles Ltd. 03 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Orion Knit Textiles Ltd. 03 July 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Hop Lun Apparel Ltd 15 June 2017 Non OSH Others Complainant alleged unfair termination of employment without receiving his/her entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
MILES FABRIC LIMITED 12 June 2017 Not processed Federation Complainant alleged workplace violence. Not processed. Non-Accord factory.
FAKIR APPARELS LTD. 08 June 2017 Resolved Individual Worker(s) Complainant alleged sexual harassment against a number of individuals in the factory. Having investigated the matter, including independently interviewing witnesses, the Accord found no merit in the allegations of sexual harassment leveled in the Complaint.
The Complainant or Complainants were advised of the outcome.
Hop Lun Apparel Ltd 07 June 2017 Unresolved Individual Worker(s) Complainant alleged misbehaviour by line supervisor and other mid level management. Having commenced with the investigation, the Accord attempted to proceed further but was unable to do so. This was due to the complete disengagement of the Complainant(s) from the process at that time by virtue of his/her/their refusal to communicate with the Accord.
Suad Garments Industries Ltd 06 June 2017 Resolved Federation The Complainant alleged that workers were forced to undertake forced overtime duties against their will. Having been contacted regarding the allegations of forced overtime, Factory Management rejected the allegations.
During the course of the investigation, the Complainant informed the Accord that the practice of forcing workers to undertake overtime had ceased, and as such there is no need to proceed further with the Complaint.
Wisteria Textiles Ltd. 06 June 2017 Resolved Accord Trainer A worker representative of the factory Safety Committee informed an Accord Trainer during the course of a Training Session that the Stenter machine had malfunctioned on previous ocassions causing flames to be emitted therefrom.
Separately, during a walkthrough with the Safety Committee, the Accord Trainer observed low hanging electrical wiring at certain points in the factory, fire doors held open by bricks and a slippery surface in front of both male and female toilets.
The factory was required to increase the frequency with which the Stenter machine was cleaned so as to minimise dust particle build up and store combustible materials at least 10 feet from the Stenter machine.
All aisles must be kept free from storage and the maximum allowable storage height for materials must be strictly observed.
No loose wiring was found during the Accord Engineer’s inspection. Nevertheless, Factory Management were required to ensure that there are no low hanging electrical wires.
The installation of the fire doors and their integration with the alarm system was required to be completed by 15 August 2017.
In regard to the areas which were deemed to present a slipping hazard, Factory Management is required to keep these areas mopped and dry.
On 31 July, 2017 the Accord distributed a pamphlet to all workers at the factory to inform them as to the outcome of the Complaint.
THE FINERY LİMİTED 06 June 2017 Resolved Individual Worker(s) Complainant alleged unfair termination due to pregnanacy. Following a telephone conversation with the Accord, the Factory Management agreed to reinstate the worker. The worker was paid retroactively, in addition to receiving an Eid bonus. The Complainant requested to receive the salary for the time she was absent from work and while the Accord passed this request onto Factory Management, the response was negative. The Accord does not see merit, on the facts in this case, in compelling the factory to do otherwise.
Tung Hai Knitting & Dyeing Ltd 01 June 2017 Non OSH Federation Complainants allege that: Factory Management have committed unfair labour practices, including depriving workers of their regular dues and compensations and maternity leave;
Factory Management arranged for workers to be intimidated with the use of outside, paid agents;
approximately 2,000 workers did not receive their wages for the month of April 2017.
Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
GOLDEN TIMES SWEATER & DYEING LTD. 31 May 2017 Resolved Anonymous The Complainant/s allege that all the stairwells are blocked and that egress from the building is greatly hindered as a result. An Accord engineer visited the factory on 31 May 2017 for an unannounced inspection.
Although the engineer faced initial resistance from factory management when he attempted to gain entry to the factory, when the engineer did enter the factory no obstructions were found on the stairwells.
Accord distributed a pamphlet on 9 July 2017 in order to advise workers as to the outcome of the matter.
Globus Garments Ltd. 29 May 2017 Resolved Individual Worker(s) Complainant alleged unfair termination from work due to her pregnancy. Following a meeting held on 04 June, 2017, at the Accord offices and attended by Factory Management and various Accord Signatory Companies, Factory Management proposed that the complainant could recommence work at the factory the following day, 05 June, 2017.

The time for which she has not worked in the factory would be counted as Leave or Special Leave, with the net result being that she shall not suffer any loss of earnings.

The complainant would, it was proposed, take maternity leave at the appropriate time as would normally be the case.

This proposal was put to the complainant and, separately, to her representative and all parties were in agreement.

The complainant recommenced work without incident and Factory Management took the necessary steps to properly and seamlessly reintegrate her into the factory.

Mawna Fashion Ltd. 29 May 2017 Resolved Individual Worker(s) Complainant alleged forced overtime. Factory Management took immediate steps to ensure that the issue identified in the Complaint does not arise again, and shared those plans with the Accord.
Having confirmed that workers no longer feel pressured to work overtime since the assurance by Factory Management was given, the Accord hereby considers this matter resolved.
Aman Tex Limited 29 May 2017 Resolved Individual Worker(s) Complainant alleged that excessive heat and a lack of toilet facilities had an adverse impact on the health of workers at the factory. In regard to the issue of excessive heat, Factory Management must keep the exhaust fans turned on at all times during hot weather and in the event that factory management does not wish to utilise the exhaust fans due to any concerns relating to the impact on the production process, other measures to reduce excessive heat, such as ceiling fans, air conditioning, limiting the time of workers’ exposure to the high temperature environment, must be implemented.
The toilet available for use for the workers in the wash section was sufficiently close that no remediation was required on this matter and in relation to the cutting (and quality) section(s) on the first floor, during discussions Factory Management agreed to open two officer toilets on the first floor which may be used by women workers from that point forward.
The Accord required Factory Management to post a notice advising workers that the officer toilets on the first floor may be used as female toilets for all women workers.
The Accord Trainer for the factory worked closely with the Safety Committee in monitoring the execution of the remediation steps above, and will continue to do so going forward.
On 3 August 2017 the Accord distributed a pamphlet to all workers at the factory to inform them as to the outcome of the Complaint.
BD Style Composite limited 28 May 2017 Not processed Individual Worker(s) Complainant alleged insufficient termination benefit by management. Not processed. Factory is not a listed supplier of Accord.
NASRIN ZAMAN KNIT WEARS LTD. 28 May 2017 Not processed Individual Worker(s) Complainant alleged irregular payment by factory management. Not processed. Factory is not a listed supplier of Accord.
Surma Garments Ltd. 24 May 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment and insufficient entitlement due to alleged act of workplace violence. Non-OSH complaint. Not processed by Accord.
Impress Newtex Composite Textile Ltd 22 May 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination from work due to involvement in quarrel with other worker. Non-OSH complaint. Not processed by Accord
Apollo Knit Wear (BD) Ltd 14 May 2017 Unresolved Federation Complainant alleged workplace injury and unfair termination of employment. The Complainant was paid for duty on 1st and 2nd April, 2017; was paid his earned leave allowances for a six year period; and the dues owed for each Friday that he worked and had not been paid.
The Complainant alleged that he was owed additional money, and is pursuing a case via the labour law.
Global Merchants 15 May 2017 Resolved without Accord intervention Individual Worker(s) Complainant alleged that the Factory Management hired a person to assist in the physical assault of a worker, causing serious injuries to the head. During the course of the investigation, the parties settled the matter privately.
The Accord confirmed the above with the Complainant.
Global Merchants 14 May 2017 Resolved without Accord intervention Individual Worker(s) The Complaint alleged that a group of four workes were terminated from employment at Global Merchants on the evening of 13 May 2017 without prior notice. Complainant further alleged that the dismissal was an act of reprisal for the Complainant’s involvement in prior complaints submitted to the Accord. The matter was settled by way of an agreement arrived at between factory management and the union federation, representing the workers, without the involvement of the Accord.
Visual Knitwares Ltd. 13 May 2017 Resolved Individual Worker(s) Complainant alleged that the factory Safety Committee and the Worker Participation Committee were not elected via the proper procedure and that there is no nurse at the factory in case of emergency. As there was an ongoing investigation already proceeding in this factory, with some overlap on the issues alleged, this Complaint was merged with the ongoing Complaint and both were investigated together.
Factory Management recruited a nurse on 8 June 2017 and did so whilst keeping the Accord and the factory Safety Committee fully informed right throughout the recruitment process.
Following an investigation, the Accord determined that the Worker Participation Committee was in fact elected and that the Safety Committee was duly appointed by an elected Worker Participation Committee.
N.A.Z Bangladesh Ltd. 12 May 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment without being paid termination benefit. Non-OSH complaint. Not processed by Accord.
TUSUKA JEANS LTD 09 May 2017 Resolved Individual Worker(s) Complainant alleged forced and excessive overtime. The Accord conducted an investigation into the matter by reviewing the documents sent by Factory Management and speaking to numerous workers at factory level.
While the documents supplied recorded that all workers had worked exactly two hours overtime per day (within the permitted limits), the Accord received conflicting accounts from the workers who were interviewed.
However, during the course of the investigation, it was indicated to the Accord even by those who maintained that forced and excessive overtime was an issue at one time, that the practice had ceased upon the commencement of the Accord investigation. Equally, the Complainant or Complainants had stated that there was no need to move forward.
Consequently and cognisant of the facts of the case, the Accord suspended the investigation and communicated to all parties that no further action was intended, absent ongoing monitoring of the situation.
Nexus Knit 08 May 2017 Non OSH Individual Worker(s) Complainant alleged not being paid the salary for April 2017. Non-OSH complaint. Not processed by Accord.
SOUTHERN DESIGNERS LIMITED 07 May 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
FAKIR APPARELS LTD. 07 May 2017 Resolved Individual Worker(s) The Complainant alleged exessive heat generation due to the lack of proper ventilation. During the inspection on 15 May, 2017 it was discovered that the temperature in the factory ranged from 34.2 degrees to 34.9 degrees and that all of the twelve exhaust fans in the printing section were turned off.
The Accord required that all exhaust fans remain on during hot weather or that in the event that exhaust fans cannot be used due to their impact on the printing process, other measure to reduce heat such as air conditioning, ceiling fans or limiting work time shall be utilised.
The Accord continued to liaise with the factory Safety Committee to monitor progress and it was confirmed by the Safety Committee that all twelve fans had been fixed or replaced.
The Accord distributed a pamphlet on 4 June, 2017 to advise workers as to the outcome of the Complaint.
Romo Fashion Today Ltd. 06 May 2017 Resolved Individual Worker(s) Complainant alleged that a worker was injured as a result of bricks falling from the roof.

An Accord engineering team was dispatched on 7 May 2017 and produced a report holding that spalling of concrete occurred due to the dampness and corrosion of slab reinforcement. Upon further investigation it was discovered that there was no waterproofing on the roof and signs of water pooling were evident.
Otherwise determining that the factory was safe for occupation, the Accord required that factory management engage an engineer and provide the report to the Accord, and factory management duly complied.
The Complainant made a full recovery.
The Accord on 30 May 2017 distributed a pamphlet to inform workers as to the outcome of the Complaint.
Lovecraft Garments (Pvt.) Ltd. 03 May 2017 Non OSH Individual Worker(s) Complainant alleged suddren closure of the factory. Not processed. Factory is not an Accord Supplier Company.
HAMS GARMENTS LTD. 02 May 2017 Resolved Individual Worker(s) Complainant alleged excessive heat generation due to exhaust fans on the factory floor not being functional. The Accord conducted an investigation with the assistance of the factory-level Safety Committee and found that many of the fans were not functional and that this, in conjunction with the presence of a structure serving as an office, greatly hampered the cross ventilation in the factory.
The Accord informed Factory Management that it was required to take appropriate measures to ensure that cross ventilation is maintained during working hours and that the exhaust fans remain functional all the time.
The Accord received confirmation from the Safety Committee that Factory Management has implemented all required remediation.
Interested Apparel 27 April 2017 Not processed Individual Worker(s) Complainant alleged forced overtime by the factory management. Not processed. Factory is not a listed supplier of Accord.
Suhcheon Company (BD) Limited 17 April 2017 Non OSH Federation Complainant alleged suddren termination of 687 workers without being paid their entitlements. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
YUSUF APPAREL ( Changed as FASHION WATCH LTD) 25 April 2017 Resolved Federation The Complainant alleged workplace violence carried by Factory Management. The Accord’s investigation uncovered a systemic pattern of sustained workplace violence at the factory. During the course of the Accord’s investigation, Factory Management fired the General Manager for cause, stating to the Accord that he was “abusing” workers.
It later emerged that the General Manager had allegedly stolen money which was collected by workers on behalf of a severely injured worker at the factory, who is also at the heart of another Complaint.
The Accord required that Factory Management read out a written statement against workplace violence and place a written copy of that statement on every floor of the factory, where it can be seen.
The Accord came to learn that Factory Management had substituted their own statement for that of the Accord, and it did not convey the message as intended.
The Accord visited the factory, stopped production and went from floor to floor reading out the Accord statement against workplace violence at Yusuf Apparels. The Accord further required that the Accord statement against workplace violence was posted on every noticeboard in the factory for workers to read.
From subsequent complaints and Accord investigations, this action was unsuccessful in preventing future incidents of workplace violence.
Poroknit Tex Sweater 24 April 2017 Not processed Individual Worker(s) Complainant alleged excess load on the factory floor, leading to factory window grill curving. Not processed. Not an Accord listed factory
Workfield Knitwears 25 April 2017 Resolved Individual Worker(s) The Complaint alleged that water penetration on the 3rd and 4th floors caused workers to fear for their safety and quickly vacate the factory. Accord engineers performed an inspection on 26 April 2017 and found no safety hazard: the factory floors were dry and the cabling was routed using cable trays and a bus bar trunking (BBT) system. On 16 May 2017, the Accord distributed a pamphlet to all workers in the factory to advise as to the outcome of the matter.
Crony Tex Sweater Ltd. 25 April 2017 Resolved Others The Complainant alleged a structural safety hazard caused by a large cantilever of the building that he/she alleged was bending. Accord Engineers visited the factory on 25 April, 2017 to conduct an unannounced visit for the purpose of investigating the allegations made.
The cantilever was inspected with the use of lasers and via a practical exercise, and it was determined that it was not bending.
However, the Factory Management were required to engage a qualified engineer to investigate the cause of corrosion on a window grill and the cause of the cracking of tiles, both of which were observed by the Accord Engineer in the course of the inspection of the cantilever.
A pamphlet was distributed to workers outlining the Accord’s findings.
ANANTA GARMENTS LTD 17 April 2017 Non OSH Federation The Complainant(s) alleged unfair termination of a worker’s employment due to pregnancy. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Good Rich Sweaters Ltd 17 April 2017 Resolved Others The Complainant alleged cracks on the 4th, 5th and 6th floor of the factory building. “An Accord structural engineering team was dispatched on 17 April 2017 and determined that the cracks were non-structural in nature.
On 17 April 2017 the Accord distributed a pamphlet to all workers at the factory advising that the cracks observed were non-structural in nature.”
Asrotex Ltd. Unit – 2 16 April 2017 Non OSH Individual Worker(s) Complainant alleged that a number of workers had an altercation with one of the factory managers regarding the leave allowance they were entitled to. Complainant futher alleged that, as a result, they were later physically assaulted outside the factory. Non-OSH complaint. Not processed by Accord.
Visual Knitwares Ltd. 13 April 2017 Resolved Individual Worker(s) Complainant alleged that:
– The sewing machines at the factory are short circuiting, causing electrical shocks to workers;
– The window panes often fall from their frames;
– There is no nurse employed at the factory;
– Unlawful termination of workers’ employment;
– There are discrepancies in the payments of salaries.
In regard to the issues related to the alleged unlawful termination and salary discrepancies, the Accord determined that these issues were non-OSH. These two issues were not processed by Accord and the Complaints were forwarded to signatories and labour partners.
In relation to the electric shocks received by workers from the sewing machines, an Accord engineer went to the factory on 17 April, 2017 issuing a report thereafter requiring factory management to take the necessary required remediation to prevent workers from receiving electric shocks. Factory management subsequently installed the necessary earth connections and adjusted the circuit breaker response to adequately cope with the increased demand.
In respect of the window panes, factory management replaced all the window panes which were not subject to future retrofitting.
Regarding the absence of a nurse at the factory, the Accord worked with the Safety Committee to monitor the hiring of a replacement nurse, who began her duties on 8 June 2017.
On 18 June 2017 the Accord distributed a pamphlet to advise all workers at the factory as to the outcome of the matters referred above.
Orion Knit Textiles Ltd. 13 April 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination of employment. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Mango Knit composite 13 April 2017 Not processed Federation Complainant alleged unfair termination of employment for raising a safety issue with the Federation. Not Accord listed factory. Not processed by Accord.
Kashfi Knitewears Ltd. 11 April 2017 Not processed Individual Worker(s) Complainant alleged that the factory does not:
– Have a proper fire safety equipment;
– Have an emergency exit;
– Have a first aid kit;
– Provide potable water;
– Provide a clean toilet.
Not Accord listed factory. Not processed by Accord.
Sterling Designs Limited 08 April 2017 Non OSH Individual Worker(s) Complainant alleged the following behaviour by Factory Management:
– Excess workload demanded;
– Unfair treatment to the female workers;
– Not processing the complaints that come through the complaint box;
– Termination of employment of those who raise safety issues at the factory.
Non-OSH complaint. Not processed by Accord.
Ananta Apparels Ltd. 06 April 2017 Resolved Others Complainant alleged structural concern at the building. The Accord engineers performed an inspection on 6 April 2017 and found that the production building must remain unoccupied until urgent structural remediation measures are completed. The factory had been evacuated the day before, when a section of the ground floor caved in due to significant excavation work taking place next to the building.

Following another inspection on 11 April 2017, the Accord engineers confirmed that the excavated area had been adequately back-filled and the remaining filling would be completed the same evening. Thus, the Accord engineers determined that the building is safe for re-occupancy and resumption of production while the other immediate structural measures are being taken.

On 12 April 2017, the Accord distributed a pamphlet to the workers informing them about the complaint and the steps that were taken to fix the problem. See CAP for remediation status.

YUSUF APPAREL ( Changed as FASHION WATCH LTD) 03 April 2017 Withdrawn Federation Complainant alleged that factory management forced 5 workers to resign from their job maintaining that they are underage. Complainant confirmed that those 5 workers have been reinstated at their job on 20 April 2017 and that these 5 workers have been told by the factory management that they will be paid their 20 days due wages as well for days lost from work.
MIM Fashion Wear Ltd. 02 April 2017 Resolved Individual Worker(s) Complainant alleged a fire incident beside the factory. Accord determined that the fire occurred more than 1 km away from Mim Fashion, that it was not related to the factory and that the factory was operating normally. The Accord could not reach the Complainant to inform as to the outcome of the Complaint, but did reach the person whom owned the phone that the Complainant used to call in the Complaint.
Esquire Knit Composite Ltd. 20 March 2017 Resolved Individual Worker(s) Complainant alleged that workers were instructed by management not to leave their work station and remain working even though the fire alarm was repeatedly ringing. Accord engineers performed an inspection and found that management had already sealed the window which was causing hot air to enter the factory and setting off the fire alarm.

The Accord required that factory management immediately take appropriate measures to modify their fire alarm system to conform to the NFPA-72 standard.

See CAP for remediation status.

Interfab Shirt Mfg Co Ltd 20 March 2017 Unresolved Individual Worker(s) Complainant alleged unfair retrenchment due to sickness. Having commenced with the investigation and engaged with all parties, the Accord attempted to proceed further but was unable to do so. This was due to the complete disengagement of the Complainant(s) from the process at that time by virtue of his/her refusal to communicate with the Accord, despite repeated efforts at outreach.
Esquire Knit Composite Ltd. 20 March 2017 Resolved Individual Worker(s) Complainant alleged excessive heat generation due to the relatively small number of exhaust fans, which are switched off most of the time. Accord engineers performed an inspection and found that, at the time of the inspection, all four exhaust fans in the relevant section were operating and the heat in that section was not excessive.

The Accord informed factory Management that it was required to take appropriate measures to ensure that cross ventilation is maintained during working hours and that the exhaust fans remain turned on. See CAP for remediation status.

Crystal Martin Apparel Bangladesh Limited 20 March 2017 Resolved Individual Worker(s) Complainant alleged that he was subject to reprisal for having filed a complaint to the Accord Complaints Mechanism on Safety and Health. The information that was provided to the Accord by the Complainant, if true, did not constitute grounds for finding that a reprisal had occurred.

When the Accord contacted the Complainant to advise him of the outcome of the Initial Assessment, he stated that there are no further issues.

Kappa Fashion Wear Ltd 15 March 2017 Resolved Federation Complainant alleged that the workers are afraid due to the ongoing retrofitting work. The Accord determined that workers panicked during the drilling being conducted between the column & slab joint. This work was being carried out as part of the retrofitting requirements as per the approved drawing. Additionally, the Accord determined that the source of the vibration emanated from the vicinity of the sewing machines whilst they were being operated.

The Accord inspection found that the live load on the pertinent floor was within acceptable limits and no heavy machinery was found in the building.

The Accord distributed a pamphlet to all workers informing them of the outcome of the Complaint.

See CAP for remediation status.

Factory name withheld due to anonymity concerns cited by Complainant 15 March 2017 Non OSH Individual Worker(s) Complainant alleged that the workers are losing their job due to the introduction of Jacquard machines into the factory, which causes workers in the knitting section to be displaced. Non-OSH complaint. Not processed by Accord.
The Delta Composite Knitting Industries Ltd. 13 March 2017 Non OSH Individual Worker(s) The Complainant alleged that he was terminated from his job by being forced to sign a resignation letter contrary to his wishes and that management stated that they wanted to reduce excess workers by “cutting old workers”. The Complainant, who did not want to remain anonymous, stated that he was one worker of many treated in this fashion. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Knit Asia Ltd. 13 March 2017 Non OSH Individual Worker(s) The Complainant alleged that Factory Management does not pay the right amount for maternity leave and does not compensate for unused earned leave. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Rio Fashion Wear Ltd 12 March 2017 Resolved Federation The Complainant alleged sudden termination of employment. Following the Accord’s initial engagement with the Complainant, her Union Federation and Factory Management, the parties met separately and reached an Agreement whereby the Complainant received notice pay of four (4) months, 30 days salary for every completed year of service, 19 days wages due and owing for the month of January, 2017 and payment for accrued leave entitlement.
Crystal Martin Apparel Bangladesh Limited 06 March 2017 Resolved Individual Worker(s) Complainant alleged that mangement does not cooperate in regard to his/her role within the Worker Participation Committee (WPC).

The Complainant alleged numerous other matters, including:
– salary related issues;
– poor lunch quality;
– problems relating to leave entitlements
– forced termination of a worker; and
– problems with the new late shift

In regard to the timing of the break times for the workers on the new late shift, Factory Management consulted with the affected workers and amended the break times to reflect the hours worked.

In regard to the other complaints, they were held to be non-OSH. Nevertheless, Factory Management provided an adequate response to the matters alleged.

GREEN LIFE KNIT COMPOSITE LTD. 06 March 2017 Resolved Accord Trainer Following a training session of the Safety Committee Training Program, the Accord trainer found that the dyeing section of the factory is very slippery making it difficult to walk on and creating a potential electrocution hazard. Accord engineers performed an inspection and found that areas of the floor in the dyeing section were wet, which created a potential slipping hazard. The Accord required that factory management take appropriate measures in the dyeing section where there is water accumulation; that workers assigned to the dyeing section must wear rubber boots or similar footwear; and that electrical items, cords, or other electrical fixtures which could cause electrical shorting hazards or electrocution must not be located or exposed to wet or moist areas.
Global Merchants 05 March 2017 Non OSH Federation The Complainant alleged that 40 workers were laid off from their positions in the knitting section of the factory as retaliation for submitting a prior Complaint to the Accord. Non-OSH complaint. Not processed by Accord. Accord determined it was not a reprisal matter in determining the complaint to be non-OSH. Complaint forwarded to signatories and labour partners.
Jhuma Fashion Limited 02 March 2017 Non OSH Federation Complainant alleged unfair labour practices at the factory. Non-OSH complaint in a non-Accord listed factory. Not processed by Accord. Complaint had already informed the Joint Directorate of Labour and the Labour Ministry of the matter, removing the need for the Accord to do so.
YUSUF APPAREL ( Changed as FASHION WATCH LTD) 27 February 2017 Resolved Federation Complainant alleged that some of the workers of the factory were physically assaulted by the General Manager because they refused to fulfill the increased hourly targets set by Factory Management. The Accord’s investigation uncovered a systemic pattern of sustained workplace violence at the factory.

During the course of the Accord’s investigation, Factory Management fired the General Manager for cause, stating to the Accord that he was abusing workers.

It later emerged that the General Manager had allegedly stolen money which was collected by workers on behalf of a severely injured worker at the factory, who is also at the heart of another Complaint.

The Accord required that Factory Management read out a written statement against workplace violence and place a written copy of that statement on every floor of the factory, where it can be seen.

The Accord came to learn that Factory Management had substituted their own statement for that of the Accord, and it did not convey the message as intended.

The Accord visited the factory, stopped production and went from floor to floor reading out the Accord statement against workplace violence at Yusuf Apparels. The Accord further required that the Accord statement against workplace violence was posted on every noticeboard in the factory for workers to read.

From subsequent complaints and Accord investigations, this action was unsuccessful in preventing future incidents of workplace violence.

Four Brothers Fashion 11 February 2017 Resolved Individual Worker(s) Complainant alleged a safety concern due to cluttered stairwells in the factory. It was further alleged that there were an inadequate number of fire drills being held in the factory. During an unannounced inspection on 12th February, 2017 Accord Engineers discovered blockages in the West staircase on all the floors of the factory and additional blockages on some aisles. Moreover, factory management was unable to provide the proper documentation necessary to record regular fire drills. The resultant report required factory management to set and adhere to minimum clearances at all times and to conduct regular fire drills with proper guidance and information for factory personnel. The Accord distributed a pamphlet to all workers to advise them of the above. See CAP for remediation status.
Islam Knit Designs Ltd. 08 February 2017 Resolved Factory management Complainant alleged that a temporary gas connection being used to facilitate the change from a gas generator to a diesel generator was not up to Accord standard. Following an Accord inspection on 09 February, 2017, the Accord required that gas cables be supported by a cable tray; that multiple connections must be avoided; that the changeover switch be repositioned; and that these requirements had to be implemented by 21, February, 2017 with pictorial evidence to be provided to the Accord. The Accord received pictorial evidence from the factory and determined that these issues have been resolved. Accord is monitoring the remediation of the factory. See CAP for remediation status.
Azmat Fashions Ltd. 06 February 2017 Not processed Others Complainant alleged noise pollution due to on going retrofitting work of a non Accord listed factory. The Accord communicated with the Complainant that the factory is not Accord listed. Thus, the Accord did not process the case.
Jeans Express Ltd. 02 February 2017 Non OSH Federation Complainant alleged that the factory closed suddenly without any prior notice and that workers did received no payments from factory management. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Mission Fashion 30 January 2017 Non OSH Individual Worker(s) Complainant alleged unfair termination from work. Non-OSH complaint. Not processed by Accord.
Fakir Fashion Ltd 30 January 2017 Resolved Individual Worker(s) Complainant alleged unfavourable working condition during the night shift due to the presence of excessive mosquitoes. The Accord requested and received from Factory Management a mosquito eradication plan. Factory Management took numerous steps, both inside the factory and in the surrounding area, to eradicate the problem. The Accord verified with the Complainant that mosquito problem had abated. On 16 March, 2017 the Accord visited the factory to distribute a pamphlet to the workers informing them that there was a Complaint and the steps that were taken to eradicate the mosquito problem.
PAPILLON KNIT APPARELS LTD 09 January 2017 Resolved Federation Complainant alleged 3 feet crack in the building. The Accord found that there was a structural crack in one beam on the ceiling of the 1st floor, requiring propping to be installed pending full repair. Additionally, the Accord instructed that the area on the 2nd floor above the affected beam be evacuated and remain unoccupied until the repair work was carried out.

The Accord distributed a pamphlet to all workers informing them of the outcome of the Complaint.

The Accord will continue to monitor progress on the requirements listed above.

Factory name withheld due to anonymity concerns cited by Complainant. 07 January 2017 Non OSH Individual Worker(s) Complainant alleged he didn’t receive his proper benefits upon resigning from the factory. Non-OSH complaint. Not processed by Accord.
Uttara Knitting and Dyeing 07 January 2017 Not processed Individual Worker(s) Complainant alleged he was forced to resign from his job and did not receive the correct resignation benefits. Not processed. Non-Accord factory.
Fountain Garments Manufacturing Ltd. 02 January 2017 Non OSH Federation Complainant alleged unfair termination of 130 workers due to their involvement in worker protests in the Ashulia area of Dhaka. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Sharmin Apparels Ltd 02 January 2017 Non OSH Federation Complainant alleged unfair termination of 109 workers due to their involvement in worker protests in the Ashulia area of Dhaka. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
Dekko Designs Ltd 02 January 2017 Non OSH Federation Complainant alleged unfair termination of 176 workers due to their involvement in worker protests in the Ashulia area of Dhaka. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.
That’s It Sports Wear Ltd. 02 January 2017 Non OSH Federation Complainant alleged unfair termination of 96 workers due to their involvement in worker protests in the Ashulia area of Dhaka. Non-OSH complaint. Not processed by Accord. Complaint forwarded to signatories and labour partners.

Health and Safety Complaints – 2016
Health and Safety Complaints – 2015
Health and Safety Complaints – 2014

© 2017 Accord on Fire and Building Safety In Bangladesh